流程再造方法在医院医疗设备管理中应用-工商管理专业论文.docxVIP

中文摘要随着我国社会经济的发展、医药卫生体制改革的深入，人们对于医疗健康的 中文摘要 随着我国社会经济的发展、医药卫生体制改革的深入，人们对于医疗健康的 需求越来越高，医疗服务正逐渐向市场化演变，在长期计划经济时代中形成的医 疗服务模式亟待变革。这就要求现代医院的管理者转变思想观念，从“以医疗为 中心”转向“以顾客为中心”，切实加强医院的运营管理。 在现代医院建设中，由于医疗设备是医疗诊察、治疗的现代化工具和保证医 院医、教、研工作正常运行的必要条件。从一定意义上讲，不管是综合性医院还 是专科性医院，不管是营利性医院还是非营利性医院，从医疗设备上就可直接反 映出医院的规模大小、现代化程度和治疗水平。因此，医疗设备的管理越来越受 到人们的重视，正成为现代医院运营管理的重要组成部分。本文作者正是针对现 代医院医疗设备管理中存在的一些问题，结合自己多年在医院器械科的实际工作 经历，通过借鉴业务流程再造的理念和方法，对一些医疗设备集中科室的业务流 程进行了调整，在此基础上对一些不合理的组织结构进行了变动，探索建立起符 合现代医院经营规律、适应顾客需求的业务流程，创建具有人性化服务特征的医 疗服务链。 关键词：医疗设备业务流程再造生物医学工程 ABSTRACTWith ABSTRACT With the development of our social economy and the deepens of our medical care system reform，people’need for medical health increase highly．And medical services are revolting tO market gradully,SO the medical service mode formed in the long—term era of the planned economy needs to reform urgently．This require administrators of modem hospital to change their idea from“medical．centered’’to “customer-centered”。and strengthen the hospital’S operation management earnestly． In the building of modem hospital，medical equipment are modern tools for medical checkups and treatment of hospitals and they guarantee the medical， educational and research work in normal operation conditions．In a certain sense． wether general hospitals or specialised hospitals，profit hospitals or non-profit ones， medical equipment can be a direct reflection of the scale of the hospital， modernization degree and treatment level．Therefore，the management of medical equipment are attracting increasing attention，and it is becoming an important component of modern hospital operation management．The author is against the problems lied in medical equipment management of modem hospital，and combined with his actual experience worked in hospital department of medical equipment，by drawing on business process reengineering concepts and methods，adgust the business processes of some departments with more medical equipments．On this basis， unreasonable structure of the organization