零售业人员情绪劳动、情绪耗竭与心理健康的关系研究-应用心理学专业论文.docxVIP

Abstl·actMany Abstl·act Many studies蚰Emotional Iaborhave be锄done duriIlg the past 20”ars in westem organizational behavior research fields a11d Chmese researchers have now become interested i11 it as well．Emotional Labor has i工nponant e鼠ct on iob of sen，ice i11dus吼As we a11 known，retail indlls臼呵is one of sewice iIldustries which developed quicⅪy m me worId．Therefore，it is necessary to explore the cnumstances of emotionallabor about retail industD，employees．On me basis of sum—up a11d pack—up of the domestic artd forei酗 relevant research aIld literatures of emotion“1abor，The study explored the relations among emotion“Iabor’emotionaI exhaustion and mental hed【th with me methods of imerview- questionnairc survey，EXplomtory Factor Analysis and conf_埘natory Factor Analysis， Re掣ession Analysis a11d Stmcnlra】Equation ModelirIg The study obtained conclusions as f01Iows： FirstIM deep acting—one dimensionaIity ofthe emotiona¨aborhas ne盼cive relevance with emotional exhaustion aIld mav forecast emotional exhaustion． Secondl弘there exits remarkable relev种ce benveen deep actiIlg and depression， anxiety and deep acting may forecast depression and anxie母 Th硎b‘emocionaI exhaustj叫acts as me mediator between the emotionaI fabor孤d mentaI health． Fourthl y，nlultiple di鼬rences in demographic variables such as gender，age，position and so on，have been found on emotional 1abor’emotionaI exhaustion and mental heal血 There are severa】new jdeas brou曲t forch by出js paper as f0Iiows： This sn】dy eXplored the circumstances of retail jndustry employees’emotionallaboL FunhenTlore，the paper combined emotionallaboL emotional eXhaustion and mental health． probed their relationship a工1d the mediating efrect of emotional exhaustjon between emotional labor and menta】hea】th．A structura】如Ddel洳g has bee玎estab】ished and validated． mlpjications for向mre research are discussed． Key words：emotionallabo‘emotional exhaustion，ment“health II ■ ‘■一o o． 。‘。 一。i=『。．。， ：’：：j．?一一■一》_：：==jo_t 攀篱蓑j簿纂鬻嚣!萋薹囊熏蓁!饕攀掣堑簟声一明