快递型物流企业绩效评价方法分析-物流工程专业论文.docxVIP

i i PAGE PAGE iv 摘 要 随着电子商务的快速发展，快递物流行业越来越繁荣，快递物流的作用也日益凸显， 快递物流企业的经营、管理、服务状况受到了社会各界的普遍关注。伴随着人们对快递 物流活动的认识增强，快递物流也逐渐成为了一个新的经济热点，快递型物流企业也如 雨后春笋般不断涌现了出来。如何使正处于发展初期的快递物流行业能够健康、有序地 发展壮大，成为目前需要解决的迫切问题。对快递型物流企业进行科学合理的绩效评价 和绩效管理不失为一种保证快递型物流企业健康发展的有效方法，所以，对快递型物流 企业进行绩效评价具有很重要的现实意义。客观、公证、全面地评价快递型物流企业的 经营绩效，有利于国家对快递物流行业及时有效的管理与扶持；有利于投资者进行正确 地投资；有利于企业管理者正确评估企业的经营情况，建立有效公正的企业激励和约束 机制；有利于企业及时准确地了解快递物流的发展情况，促进快递物流行业更快更好的 发展。 本文介绍了快递型物流企业绩效评价的内涵、特点、作用与过程，并按照快递型物 流企业绩效评价指标体系的建立原则及特点构建了快递型物流企业的绩效评价指标体 系。 本文研究了快递型物流企业绩效评价的几种常用方法，对其进行了对比分析，并采 用平衡计分卡法、多级模糊综合评价法、层次分析法、熵权法对 SF 物流公司的 A 分部 的绩效进行了实证评价，体现出各种不同评价方法的特点与不同。 文章在实证绩效评价分析的基础上提出快递型物流企业正确选择和运用绩效评价 方法的建议，在力求完善企业绩效评价的同时为研究和运用者科学地选择评价方法提供 参考。 关键词： 快递型物流企业 绩效评价 指标体系 评价方法 Abstract With the rapid development of electronic commerce , express thrives even more , the role of the express delivery logistics has become increasingly prominent , express delivery logistics enterprises operation , management , service conditions has been widespread concern from various sectors of the community . With the people for the awareness of the express logistics gradually growing, express logistics is going to a new economic hot spot, express logistics enterprises are also springing up. How to make express logistics industry develop healthy and orderly, that became the urgent problem to solve. Express logistics enterprises performance evaluation and performance management scientifically and reasonably is the effective way to ensure the healthy development. So express logistics enterprises performance evaluation has very important practical significance.Evaluating express logistics enterprises performance objectively, justicly and comprehensivly, that is conducive to government’s management and support timely, effectively, to investors investing correctly, to managers evaluating performance, to establish encourage and restraining mechanism for enterprises, to understand express logistics development timely and accurately, to promote the express logistics