对最近km发展的总结（英语版）新.pdfVIP

Integrating Knowledge Management Technologies in Organizational Business Processes: Getting Real Time Enterprises to Deliver Real Business Performance The author: Dr Yogesh Malhotra is the founding Chairman and Chief Knowledge Architect of the BRINT Institute, LLC, the New York based research, advisory and e-learning company internationally recognized as a pioneer of leading edge research, practice and thought leadership on knowledge management and strategic business technology innovation. He currently serves on the faculty of the School of Management at Syracuse University, prior to which he taught at the Kellogg School of Management at Northwestern University and the Graduate School of Industrial Administration at the Carnegie Mellon University. His recent advisory engagements include United Nations, National Science Foundation, Conference Board, Intel Corporation, Government of Mexico, US Federal Government, Government of Netherlands and Ziff Davis. During the last 20 years of his professional career he has worked in advisory and executive roles with world governments, nations, global corporations and Fortune 100 companies in healthcare, banking and finance, software development, manufacturing and process engineering. Contact information: yogesh.malhotra@, , . (Version: October 20, 2003) This is the pre-print of article accepted for publication in the Journal of Knowledge Management special issue on Knowledge Management and Technology. Minor revisions may be made in the final version. Keywords: Knowledge Management, Knowledge Management Technologies, Real Time Enterprises, New Business Models, Business Processes, Business Performance, Return on Investment Abstract: Insights from industry cases and research studies reveal major limitations inherent in the implementation para