consulting approach crm（英文ppt 103页）资料.ppt

Discussion_Paper_SAG.ppt The cross-corporation demands are clarified by means of qualitative and quantitative targets Cross-corporation demands Qualitative objectives Quantitative objectives Motivated staff Longer opening times Attaining maximum availability levels Quick and uncom-plicated processing Controlling via stan-dardized reports Process optimization More efficient processing Image advantages Raising customer satisfaction Raising customer retention (revolving) Raising productivity Cutting costs Retaining/increasing market share Retaining/increasing sales Source: Roland Berger Partners