Hotel-English-Unit-10-Serving-Beverages-酒店英语-饮料.pptVIP

3. Have you made up your mind as to what to drink or may I make a suggestion? 您想好了喝些什么，还是要我给您出主意？ mind在这里是可数名词：make up their minds / make up my mind change ones mind改变某人的主意 mind在这是不可数名词，change my mind /change their mind 4. What’s your recommendation today? 你们今天有些什么？ 5. Just a moment, please. I’ll get everything ready for you. 请稍候，我帮你们拿来。 Role Play Scene: Mr. Smith has just ordered a steak. You are going to recommend some wine. He asks you what brands of cognac you have. Exersice 2-A: 1. Dubonnet or Amer Picon is usually serves as the aperitif. 2. Red wine is usually served with beef. 3.White wine is usually served with seafood 4. Liqueur, such as Crème de Cassis, Cointreau, Triple Sec, etc. 5. It means “extra old”. 2-D: Would you like some wine with your dinner? Well, I’d suggest a Red California for the lamb chop and a Barsac for the seafood. May I open the bottle for you now? 4-B 1. soft drink 2. liquor 3. brandy 4. brandy 5. traditional drink 6. whisky 7. grape wine 8. traditional drink 9. soft drink 10. whisky 11. liquor Working Process of Dinning at a Restaurant 1. Check with the hosts the availability of Smoking or non-smoking area Dull or bright 2. See the menu and decide what to order 3. Pay the bill Hotel account, cash, credit card or traveler’s check 4. Say goodbye and thanks the server Pre-listening questions: 1) How does the hostess deal with this complaint? 2) Have you ever had an unpleasant experience in a restaurant? Did you make a complaint? How was it handled? Share you experience with your group. Dialogue 3 -A Complaint in the Restaurant How to handling problems and complaints： Listen carefully and patiently, do not comment whether the complaint is reasonable or not; Apologize for the inconvenience caused by the problems; Take actions to solve the problems or handle the complaints, if it is within your capacity; Otherwise, report to the assistant manager , and arrange the customer to meet th