the新 evolution of six sigma.pdfVIP

H I S T O R Y The Evolution of Six Sigma he Six Sigma methodology is not a revolutionary way of thinking, and A LOOK AT THE T it does not provide a radically new set of quality tools. It is more of an INNOVATIONS THAT evolutionary development in the science of continuous improvement that combines the best elements from many earlier quality initiatives. CONTRIBUTED TO THE Although some of the tools used in Six Sigma, such as quality function deploy- ment (QFD), are relatively new, most, such as the fishbone diagram, date back METHODOLOGY WE 50 years or more. CALL SIX SIGMA AND The philosophies related to Six Sigma have existed in one form or another even longer than that (see Figure 1). Customer focus, data driven decision A GLIMPSE INTO ITS making, business results focus and process understanding are not new approaches to business success. What is new, and what makes Six Sigma so FUTURE. powerful, is the combination of these elements with a rigorous, disciplined approach and well-publicized, proven business successes. General George Patton was a great student of history. He believed those who did not learn from past mistakes were doomed to repeat them. This is true in the field of quality and continuous improvement, as well. Understanding quality’s roots and the rea