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Section4 Qualitymanagementsystem 第四章 质量管理体系 4.1 General requirements 一般要求 4.2 Documentation requirements 文件要求 4.2.1 General 总则 4.2.2 Quality manual 质量手册 4.2.3 Control of documents 文件控制 4.2.3.C.1ControlofCustomer-SuppliedDocumentsandData –Theorganizationshall establishandmaintainadocumentedprocedure(s)tocontrolallcustomer-supplied documentsanddata(e.g.,networkarchitecture,topology,capacity,installation terminationassignments,anddatabase)ifthesedocumentsanddatainfluencethe design,verification,validation,inspectionandtesting,orservicingtheproduct. 客户提供文件及数据控制－ 组织将建立并且维护文件化程序以控制所有客户提供的文件和 数据 （例如，网络体系结构，布局，容量，安装结束任务及数据库）如果这些文件和数据影 响设计，验证，确认，检查及测试，或服务于产品。 4.2.4 Control of records 记录控制 Section5 Management responsibility 第五章－管理职责 5.1 Management commitment 管理承诺 5.2 Customer focus 以顾客为关注焦点 5.2.C.1 Customer Relationship Development –Top management shall demonstrate activeinvolvement in establishing and maintaining mutually-beneficial relationships between the organization and its customers.[4] 发展顾客关系－最高管理者应积极参与建立并维护组织与顾客之间的相互受益的关系。 5.2.C.2 CustomerCommunicationProcedures –Theorganizationshallestablishand maintain a documentedprocedure(s)forcommunicatingwithselectedcustomers.Thedocumented procedure(s) shallinclude: 顾客沟通程序－组织应建立并维护文件化的程序以确保与特定顾客之间的沟通。该程序文件 应包括： a) a strategyandcriteria for customer selection, 选择顾客的策略及标准 b)amethodfortheorganizationanditscustomerstosharejointexpectationsand improve the quality ofproducts,and 组织和顾客共同参与策划及提高产品质量的方法，和 c)ajointreviewwiththecustomeratdefinedintervalscoveringthestatusofshared expectations and including amethod to trackthe resolutionof issues. [4] 会同顾客安既定的时间间隔评审期望目标的状况，并且应有可以追踪决定流转的方法。 5.2.C.2-NOTE 1: It isrecognizedthatit isnot possiblefor an organization to providethesamelevelofcommunicationwithallitscustomers.Thelevelprovided maydependontheamountofbusinesswiththecus