六西格玛培训资料流程图解读.docVIP

Notes: Notes: Notes: Notes: Have no fear –Cause and Effects tools, the Process FMEA and Control Plans are all topics covered in subsequent modules…The emphasis here is simply that you must Process Map before you can move forward with the project.5 Notes: A process map is useful in graphically showing the process. Take a step back and ask yourself –Does this make sense? Is there a better way of doing this? Keep in mind, process mapping is a team activity. However, you should always personally review the process to ensure you have captured the entire process “as-is”not the theoretical, “this is what the manager or engineer says it is”… Notes: Notes: Involve as many resources as necessary to draw a complete process map. This may include large sections of the organization, however, their input is essential and does not indicate a long term commitment to the team. In such a case, you could have a “core team”and a “process mapping team”.8 Notes: You should always investigate the “as-is”or “actual”process in process. You may uncover additional steps that your team could not. Another method to mapping would be to bring the team to the shop floor and follow the flow. Have someone take notes and reconvene later to record your observations. Notes: We must be thankful that we have found those sources of variation! Perhaps the operators have a better way of working the process…Remember the discussion on unconscious competent tasks? An operator is the closest person to the process –often they have insight to the process that a supervisor or engineer does not. There was a maintenance man who worked for a manufacturing outfit that decided to retire after 25 years of service. Not too soonafterwards, a very important piece of equipment broke down. The local supervisor got the approval to have him come back in to fix the machine considering no one else could