课件：QFD培训教材质量功能展开完整版.ppt

The Four-Phase approach uses a QFD Matrix to translate Customer Wants into Product Characteristics. The Product Characteristics are then translated through another QFD Matrix into Part Characteristics. Part Characteristics are translated into Process Characteristics. Finally, Process Characteristics are translated into Production Controls. There are many other approaches. In fact, the flavor of QFD is often what differentiates one consultant from another. However, almost everyone agrees that for QFD to be successfully implemented within an organization, it must be adapted to the particular situation surrounding its use. What are the basic tools of QFD? The basic tools of QFD are Project Roadmaps, Documents, Lists and Matrices. A Project Roadmap defines the flow of data through a QFD project. Documents record background information for a project. A Matrix is simply a format for showing the relationships between two or more Lists. Lists form the input rows and output columns of the Matrices. Examples of Lists include: User Benefits, Measures, Basic Expectations, Functions, and Alternative Concepts. Lists generally have other Related Data associated with them. For example, the priorities and perceived performance ratings resulting from Market Research would be associated with the List of Benefits. Importance values would also be associated with Measures and Functions. Matrices are used to relate two or more Lists to each other, thus deploying or transferring the importance from the input lists to the output lists. For example, a common Matrix relates Measures to User Benefits. Another Matrix could be used to relate Measures to both User Benefits and Basic Expectations. Matrices are a flexible tool which can be configured to the particular needs of each project.  质量表的绘制过程 质量 设计 与其它公司比较 设计质量 质量特性重要度 重要度 与其它公司比较 策划质量 水平提高率 要求 质量 重要 度 质量策划 市场调查 抽出质量要求 变换 要 求 质 量 抽出质量要素 质量特性 首先，建立QFD跨职能小组，5-6人较好 直接向用户了解 问卷调查 访谈研究 利用公司内的信息 用户意见或投诉 企业内