点击职业英语四册 新增部分答案Book 2 Unit 10 Complaints.docxVIP

Practical Reading and Writing: Complaints Book 2 Unit 10 9. Practical Reading: Complaints A. Read the following letters. Which letters go together? 2) Dear Sir/Madam,Last week, I bought a pair of shoes from your shop.Unfortunately, when I got home, I found there was only one shoe in the box (Black, Sunset model, size 8, left shoe). Please could you send me the other shoe as soon as possible. Dear Sir/Madam, Last week, I bought a pair of shoes from your shop. Unfortunately, when I got home, I found there was only one shoe in the box (Black, Sunset model, size 8, left shoe). Please could you send me the other shoe as soon as possible. I look forward to hearing from you. Yours faithfully, Dear Sir/MadamSix weeks ago, I ordered the book, ‘Birds of China’ by Peter Wang. Unfortunately, to date, it has not arrived. Please could you Dear Sir/Madam Six weeks ago, I ordered the book, ‘Birds of China’ by Peter Wang. Unfortunately, to date, it has not arrived. Please could you look into the situation and let me know when I can expect it. Yours faithfully Yours faithfully Dear Sir/Madam Dear Sir/Madam Last week, I bought a fountain pen in your shop. Unfortunately, there seems to be a problem because I can’t write with it without getting ink all over my hands and marks on the paper. Please find enclosed the pen. I would appreciate it if you would send me a replacement. Yours faithfully 3) 4) Dear Mr Madison Dear Mr Madison Thank you for your letter and the enclosed pen. I am sorry you have had problems using it. Unfortunately, we are unable to replace the pen because it is now out of stock. Please find enclosed a refund. We apologise for the inconvenience. Yours sincerely G.F.Robertson 5) Dear Mr Smith Dear Mr Smith, Thank you for your letter of 12th July. Please find enclosed the book you ordered. I am very sorry for the delay which was caused by a problem in the Despatch Department. Yours si