旅游专业英语 第二版 附录 答案 大纲 词汇表附录IV.docVIP

Appendix IV: Professional Training Part one: Knowledge of Regular Services 导游规范服务知识问答 1·What are the main requirements of a guide in professional image(职业形象)and personal presentation(个人仪表)when guiding a tour? a. Dress and appearance should suit the job，the company and tourists’ expectations．If uniforms are provided．guides should wear company uniforms；otherwise it relies on the good judgment of the guides themselves to decide what kind of clothing is acceptable； b. Generally speaking, guides should avoid wearing bizarre costumes or wearing too much makeup. Be sure to wear the name badge or ID card. Guides should also pay attention to their personal hygiene and attitudes towards tourists. They should be attentive, enthusiastic ,thoughtful and dependable. c. Be sure to wear the name badge or ID card; d. Guides should also pay attention to their personal hygiene and attitudes towards tourists. They should be attentive, enthusiastic, thoughtful and dependable. 2. What things should a local guide prepare before meeting a tour group? Before meeting a tour group, a local guide should prepare the itinerary, booking information of the hotel, coach, meals, the attractions and the transportation tickets for the next stop, checks or vouchers for payment, receipts, checks and cash for settling accounts, name badge, flag of the travel service and a signboard for the first meeting at the designated spot. 3. How should a local guide prepare in terms of language and knowledge before meeting a tour group? a. Upon receiving the itinerary, the guide should review materials introducing the attractions included in the itinerary; b. If there is any site he is not familiar with, he should try to visit the site in advance or read related or relevant literature (相关书籍); c. If the tour includes knowledge of a special field, the guide should prepare related information, language expressions and vocabulary concerned. 4. How can a guide avoid the failure of meeting tourists at the desi