酒店房务英语课件韩东红 ISBN9787566301130 PPTModule 2.pptVIP

《 酒店房务英语》 Module Two Checking in leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of Registering Guests with Confirmed Reservation Reading—Hotels and Room Division Department (II) Module Two Leading-in the correct check-in Procedures ■ Greet the guest. ■ Ask the guest whether he or she has the confirmation. ■ Ask the name of the guest. ■ Help the guest fill in *the registration card or form. ■ Give the guest the key card. ■Call the bellman to take the guest to his/her room. Dialogue 1Filling in the Registration card/form●check whether the guest has the reservation●help the guest fill in the registration cardDialogue 2Group registration●help the group guests check in Situational dialogues Dialogue 3Checking in for Walk-in guests●help the walk-in guest without reservation check in●try to meet their needsDialogue 4 Guests Who Arrive Late●help guests who arrive late make a reservation in other hotels The following pattern drills should be recited by the students●Welcome to our hotel. Can I help you? ●Do you have a reservation with us? ●I’ll check our reservation record. Could I have your name, please? ● I’m sorry to have kept you waiting.●Yes, you reserved a double room. ●Would you mind filling in this registration form? ●Could you show me your passport for a moment? ●Here is your room key and breakfast voucher. ●I hope you will enjoy your stay with us. /I wish you a pleasant stay with us.  Pattern drills Registration Form of Airport Hotel?Room No. _2021_ Surname _Brown_ First name _Peter_Sex _male_ Nationality Canada_ Date of Birth _April 3rd.1960__Passport number _7734021_ Visa No. and date of validity _5 years__Permanent address __Canada__Occupation _engineer_ Object of stay __on business__Arrival date __Oct. 15th._Departure date _Oct.22nd._Where from __Canada__Where to _Hongkong__On checking out, my account will be settled by:○cash ○traveler’s ch