人力资源管理 HRM chapter8 Training and Developing Employees.ppt

Training and Developing Employees After studying this chapter, you should be able to: Describe the basic training process. Describe and illustrate how you would go about identifying training requirements. Explain how to distinguish between problems you can fix with training and those you can’t. Explain how to use five training techniques. Training and Developing Employees Part 1: Employee orientation Part 2: The Training Process Part 3: Training Methods Part 4: Evaluating the Training Effort Part 1: Orienting Employees Employee orientation A procedure for providing new employees with basic background information about the firm. Orientation content Information on employee benefits Personnel policies The daily routine Company organization and operations Safety measures and regulations Facilities tour New Employee Departmental Orientation Checklist Orienting Employees (cont’d) A successful orientation should accomplish four things for new employees: Make them feel welcome and at ease. Help them understand the organization in a broad sense. Make clear to them what is expected in terms of work and behavior. Help them begin the process of becoming socialized into the firm’s ways of acting and doing things. Part 2: The Training Process Training The process of teaching new or present employees the basic skills they need to perform their jobs. 5 Step Training and Development Process The Training and Development Process Step 1: Needs analysis Identify job performance skills needed, assess prospective trainees skills, and develop objectives. Task analysis - new employees Performance analysis-to current employees The Training and Development Process Task analysis -a detailed study of a job to identify the specific skills required. Job descriptions and job specifications are used Reviewing performance standards, performing the job, and questioning current job holders and their supervisors. A task analysis record form lists 6 types of information used to determine training