理论评述酒店服务单位的绩效管理.docVIP

Proceeding of??International Conference on Tourism Development, February?2013? Performance Management OF A Service Unit In Hotel:Theoretical Review Ala`a Nimer Mousa Abukhalifeh *Ahmad Puad Mat Som School of This paper aims to review the existing literature on performance management in the?food and beverage department of?hotels, its?processes, and?its effective?management?system framework. This paper discusses food and beverage systems and explains asystem model framework of performance management in this area and itsapplication to the hotel industry. The conceptual paper suggests an applicat