跨文化商务交际第6章商务礼仪及社会习俗.ppt

Introductions and Greetings介绍及问候 1.1 Making Introductions见面介绍 The procedure for making introductions varies from culture to culture. First names are used almost immediately by people from American and Great Britain. Introductions are more formal in some other cultures. Titles are used when introducing people in Germany and Italy; they often indicate the person’s profession or educational level. Introductions and Greetings介绍及问候 1.1 Making Introductions见面介绍 Rules to Abide by: ①A man is always introduced to a woman. ②A young person is always introduced to an older person. ③A less important person is always introduced to a more important person whether male or female. 1. Introductions and Greetings 介绍及问候 Once you are introduced, you will attract others’ attention. Now, you should respond properly. Remember the following tips: Stand up. If you cannot stand up, you should show your intention to do so, or try your best to stand up. No matter you are a lady or a gentleman, you should follow this rule. 1. Introductions and Greetings 介绍及问候 Smile. Approaching and looking at the other person with smile shows respect to the other party. 1. Introductions and Greetings 介绍及问候 Shake hands. Shaking hands is to show your trust and respect, and it’s also a way to send your greetings. 1. Introductions and Greetings 介绍及问候 Repeat names. Greet the other party by repeating the other party’s name. 1. Introductions and Greetings 介绍及问候 Say farewell. Say goodbye when you finish your conversation. 1. Introductions and Greetings 介绍及问候 1. Introductions and Greetings 介绍及问候 When you meet an American for the first time, you should remember that most Americans do not like using “Mrs.,” “Mrs.” or “Miss.” They find these terms too formal. People of all ages prefer to use first names instead of titles and last names. For example, one may say, “How do you do? My name is Wilson, James Wilson. Call me James.” “Glad to meet you. I’m Miller. But call me Paul.” Sometimes a