制造业产品质量标准.pptVIP

Built-In Quality制造质量 不断改进 员工参与 标准化 缩短制造周期 制造质量 Built-In Quality 制造质量 Built-In-Quality制造质量 What Is Quality? 什么是质量？ Group Discussion 小组讨论 Definitions 定义 Quality is what the customer perceives to be acceptable to achieve his/her enthusiasm 质量是客户感觉能够接受并满足其热忱的东西 Mad Cow 疯牛 (Diseased Meat 病牛肉) Poor Quality Means Lost Sales 质量差意味着失去客户 Firestone 燧石 (Unintended Accidents) 意外事故 uninstalled shift lock 漏装移位锁定 (Sudden Acceleration) 突然加速 PP100 : Not Reported Due To Insufficient Sample 样品不足不汇报 ( ) J.D. Power IQS Trend By Brand NCSI By Makers - 2002 2002 제작사별 NCSI Customer Expectations Perceived Quality Perceived Value Customer Loyalty Customer Retention Customer Complaints Voice of Customer 客户意见 Voice of Customer客户意见 차 종 만 족 사 항 불 만 족 사 항 마티즈 1. 停车方便 (Convenience of parking) 2. 外观式样 (Exterior styling) 3. 内部空间(Interior roominess) 4. 节能 (Fuel economy) 5. 安全(Safety) 1.外观式样 (Exterior styling) 2.内部空间(Interior roominess) 3. 噪音与静音 (Noise and quietness) 4. 节能 (Fuel economy) 5. 空调性能 (Air conditioner performance) 칼로스 1.发动机性能 (Engine Performance) 2. 发动机噪音(Engine Noise) 3.外观式样 (Exterior styling) 4. 噪音与静音 (Noise and quietness) 5. 坐骑 (Ride) L6 매그너스 1. 节能(Fuel economy) 2. 噪音与静音 (Noise and quietness) 3. 内部空间(Interior roominess) 4. 坐骑(Ride) 5.外观式样 (Exterior styling) 레조 1节能 (Fuel economy) 2. 空调 (Air conditioner) 3. 噪音 (Noise) 4. 发动机噪音(Engine Noise) 5. M/T转换 (M/T Shift) 1. 节能(Fuel economy) 2. OSRVM手工控制 (Manual OSRVM control) 3. 发动机噪音(Engine noise) 4. 检查发动机点火 (Check Engine light) 5. 法人形象 (Corporate Image) 1. 节能 (Fuel economy) 2. 制动性能 (Brake performance) 3. 喇叭性能 (Speaker performance) 4. 内饰品质 (Interior quality) 5. 喷涂质量差 (Poor paint quality) 1. 3排坐椅相称 (Seats comport : 3rd line) 2. 节能 (Fuel economy) 3. 发动机启动(Poor engine start) 4. 法人形象 (Corporate Image) 5. 级别 (Gradablity) Built-in-Quality制造质量 What is Built-In-Quality? 什么是制造质量？ Group Discussion 小组讨论 What is Built-In Quality? 什么是制造质量？ Definition 定义 Method by which quality is built into the manufacturing p