奥美客户服务new.pptVIP

Client Service客户服务Department Meeting部门会议2 March 2001 no phone calls … 没有电话 no going in and out to look at L/O … 没有进进出出的 no rushing off for meetings at 2:45pm … 在下午2：45没有紧急的会议 thank you 谢谢 If everyone in C/S is here now,是否负责客户服务的人都在这里了 what happens when our clients call in ? 当你的客户给你电话的时候都发生什么事了？ BE PROFESSIONAL 怎样才是专业 ABOUT WHAT WE DO Some basic things about C/S客户服务最基本的事情 Punctuality准时 Tidiness整齐 Attention to details注意细节 Promptness机敏 Think ahead Think around有先见之明 并考虑全局 Care - normally shown by how much you know ? 关心-通常体现在你知道多少 How much do you know ?你了解多少？ About Ogilvy关于奥格威 About your cr