商务英语沟通 listening skills.ppt

Topic 2: Listening skills聆听技巧;Which do you prefer talking or listening? ;The listening process;What is listening?; A listener who really understands the sender’s intended message is an effective listener who can match the listening approach--active listening, informational listening and evaluative listening –to the listening purpose. ;Active listening ; Active listening focuses attention and provides feedback, allowing speakers to express their feelings and identify the real cause of those feelings. Attending, encouraging and reflective listening are the techniques which allow the li