新编剑桥商务英语module.pptVIP

Listening: Responding to a letter of complaint As a result of Mrs. Heneage’s letter, Mr. Le Fevre calls Fred Perrot , who is in charge of computer training. Listen to the call and answer the following questions. 1. When the training was taken? 2. What happened to the trainer? What’s the effect on the course? 3. Why do they change the room? 4. What teaching approach did the trainer adopt? Is it good or bad? Listening: Responding to a letter of complaint Dear Mrs Heneage With regard to your concerns about the PowerPoint course on (1)___________, I have now spoken to my head of computer training and as a result I am in a position to respond. Unfortunately, and due to circumstances beyond our control on that day, the head of training (2)_______________________________________. As a result (3)________________________________and he was somewhat late. For this I apologize, but because of this delay (4)___________________________________________. Secondly, there was a room change which was due to the fact that (5) _______________________________. Finally, our approach to training has always been based on(6)_______ approach. Moreover, it has always received (7) __________________. Following this letter, I would like to suggest a meeting at your convenience to discuss any remaining issues and your future training needs… As a result of Mrs. Heneage’s letter, Mr. Le Fevre calls Fred Perrot , who is in charge of computer training. Listen to the call and complete the reply to Mrs. Heneage’s letter. the 26th April was unavailable at short notice we had to get a replacement trainer we added the lost time on the end of the two days your company sent an extra person discovery positive feedback Writing: A letter of complaint 投诉信写作中精彩语句推荐： 1. I am writing to express my dissatisfaction at... 2. I am very disappointed/upset to find that... 3. I find it awful/appalling/distressing that... 4. I would like to draw your attention to something you have obviously failed to notice.