模块1 知识管理概览.ppt

KM Processes KM Mechanisms KM Infrastructure KM Technologies Organization Culture Analogies and metaphors Brainstorming retreats On-the-job training Face-to-face meetings Apprenticeships Employee rotation Learning by observation …. IT Infrastructure Common Knowledge Externalization Combination Routines Socialization Exchange Direction Internalization Knowledge Capture Knowledge Sharing Knowledge Application Decision support systems Web-based discussion groups Repositories of best practices Artificial intelligence systems Case-based reasoning Groupware Web pages … Physical Environment Organization Structure Knowledge Discovery KM Systems Knowledge Capture Systems Knowledge Sharing Systems Knowledge Application Systems Knowledge Discovery Systems KM Framework Copyright @ Yu Yan Components of Intellectual Capital Copyright @ Yu Yan * Knowledge Management Systems Information technology facilitates sharing as well as accelerated growth of knowledge. Information technology allows the movement of information at increasing speeds and efficiencies. Knowledge Management Systems Knowledge discovery system Knowledge capture system Knowledge sharing system Knowledge application system Knowledge Management Systems Knowledge management mechanisms are organizational or structural means used to promote knowledge management. The use of leading-edge information technologies (e.g., Web-based conferencing) to support KM mechanisms enables dramatic improvement in KM. knowledge management systems (KMS): the synergy between latest technologies and social/structural mechanisms Becerra-Fernandez, et al. -- Knowledge Management 1/e -- ? 2004 Prentice Hall Effective Knowledge Management 80% - Organizational culture and human factors 20% - Technology Value proposition of KM Copyright @ Yu Yan * Value Proposition of KM cont. Copyright @ Yu Yan * Principles of KM Knowledge management is expensive (but so is stupidity!) Effective management of knowledge requires