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S u r v e y H a ndbook Archester Houston, Ph.D. TQLO Organizational Systems Division Total Quality Leadership Office Office of the Under Secretary of the Navy 1 Survey Handbook Archester Houston, Ph.D. Organizational Systems Division Total Quality Leadership Office T Q L O Office of the Under Secretary of the Navy What is a Survey? A survey is a systematic method of collecting information from a selected group of people by asking a series of questions. Surveys can be used to collect various types of information. They can collect information on people’s behaviors, job performance, knowledge, preferences, attitudes, beliefs, feelings, etc. For a survey to provide useful information, care must be taken in its development and use reasons, including the cost in terms of time and money. This handbook provides you with an overview of developing and conducting a survey. It also offers tips for writing or modifying survey items to meet your special needs. However, it will not make you an expert in survey development. It is strongly advised that you obtain professional assistance when possible, especially in survey design and statistical analysis. When Should I Use a Survey? Although surveys are a popular method of collecting data, they must be used under the appropriate conditions. Consider using a