“呼叫中心管理”训练营－如何做好内部管理.pptVIP

* SLIDE: Sharing Knowledge: The Next Step We think sharing knowledge in business is the next logical step after quality, re-engineering and down sizing -- especially for those companies interested in a new phase of growth. Creating ways to systematically share your companys knowledge will help your people become more effective. Your company be more productive. More innovative and efficient at developing new products and services, getting them to market more quickly, and serving your customers in new and better ways. In fact, we believe that managing for knowledge -- particularly the sharin