谈判与冲突管理英文.pptVIP

NEGOTIATIONS AND CONFLICT MANAGEMENT XUELI WANG SCHOOL OF ECONOMICS AND MANAGEMENT TSINGHUA UNIVERSITY Negotiation Negotiation: an interpersonal decision-making process by which two or more people agree how to allocate scarce resources. Why occur to create something new that neither party could do on his or her own to resolve a problem or dispute between the parties Manager is negotiator Dynamic nature of business Interdependence Competition Information age Diversity Characteristics of negotiation Two or more parties conflict of interest between two or more parties voluntary process and a