管理者与管理教案.pptVIP

? 2008 Prentice Hall, Inc. All rights reserved. 1–* Hawthorne Studies 霍桑实验 A series of studies done during the 1920s and 1930s that provided new insights into group norms and behaviors Hawthorne effect Social norms or standards of the group are the key determinants of individual work behavior. Changed the prevalent view of the time that people were no different than machines. ? 2008 Prentice Hall, Inc. All rights reserved. 1–* 人际关系运动 Human Relations Movement Based on a belief in the importance of employee satisfaction—a satisfied worker was believed to be a