解决问题流程－8条戒律.ppt

计划Planning 确保正式的措施在体系层面上展开Objective is to ensure that formal actions are taken in a systematic fashion 精心组织和可追溯的计划是必须的。推荐使用甘特图A structured and trackable plan, using a formal tool such as a Gantt chart is recommended 一般过程General Process 把任务分解成可执行的若干步Break tasks into achievable steps. 分配任务Assign task responsibilities. 设置里程碑Set up time frame and milestones. 建立跟踪过程的文件Create a document for tracking the progress of the implementation 对至关重要的额外信息要评估Additional consideration for inclusion in the plan are strategies for communicating and gaining commitment, contingency plans, and measures to evaluate t