通信行业绩效工作坊研讨会.pptVIP

2003.6.23/24 ;调查问卷 ;No problem can be solved from the same consciousness that created it. 由于某种心智模式而产生的问题，如果想用同样的心智模式去解决，是一定行不通的。 — Albert Einstein;绩效管理模型;A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved, and an approach to managing people that increases the probability of achieving success. 一个对目标及如何去实现目标形成共识的过程；一种通过对人的管理去提高成功的概率的思路或方法;John Kennedy Effect;平衡计分卡（BSC）;平衡计分卡（BSC）;The Hierarchy of Measures ;The Internal-Business-Process Perspective - The Generic Value-Chain Model;Customer Perspectives;平衡计分卡（BSC）;财务维度;内部流程维度;客户维度;学习与发展维度;绩