安达信新-微软-服务管理项目建议书(ppt 53页)(英文).pptVIP

IBC FOUNDING MEMBER Arthur Andersen is a Founding Member of the International Benchmarking Clearinghouse (IBC) The IBC is a new division of the American Productivity and Quality Center (APQC) offering a wide range of benchmarking services, including: Assistance with the organization and performance of benchmarking studies and research Member organization networking, contact screening services (see selected IBC member organizations on following page) Common interest groups (e.g., Customer Satisfaction Measurement with participation by over 50 member organizat