HND人力资源管理outcome1.pdfVIP

Individual Report F84T 34 Managing People and Organisations Outcome 1 NAME: u SCN: CLASS ： 0 Contents Introduction 2 Section 1: Relationship between goals, objectives and policies2 Section 2: Differences between the formal and informal organization3 Section 3: Open System Theory 3 Section 4: Different stakeholders4 Section 5: Effective control strategy5 Conclusion 6 Reference 6 1 Introduction The purpose of the report is whatto understand more fully the organization management.I learnedcompanys departments work together in’ order to achieve the companys goals. This report has five sections which arerelationship between goals,objectives and policies ， differences between the formal and informal organization ， open System Theory, different stakeholders andeffective control strategy. Section 1:Relationship between goals, objectives and policies The relationship between goals, objectives and policy facilitates to the effective management. Goals and objectives provide the desired results, and the policy is guiding people how to do.Feasible policies can help the realization of the aims and objectives of better. Goals: Goals are long-term. Consumer goalsare to provide to the customer the demand of consumers.Shangri-La Hotels maintain a high quality of customer service. This is the Shangri-la Hotels consumer goals.Product goalsare to provide customers with high quality product.Craig insisted on selecting the freshest fruits and vegetables this is the Shangri-la Hotelproduct goals. Service goalsare to provide customers with high standards of service. Th