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Personnel Management to Human Resource Management;Features of HRM;Performance oriented Requires adoption of a coherent approach to mutually supporting employment policies and practices Employee relations organic rather than pluralistic Organising principles are organic and decentralised Flexibility and team building important policy goals Strong emphasis on quality to customers Rewards differentiated by skill, competence or performance ;Fombrum, Tichy and Devanna Model 1984;Warwick Model of HRM;Warwick Model – content of the boxes;The Harvard Model;Guest Model;Soft HRM;Hard HRM;Competence-Bas