民航机务职业英语口语Unit Eleven.ppt

Part A Text One Parking brake valve deactivation Text Two Fuel Spill problem Part BCommunicative Functions Complaining Life is not always satisfactory but we can make complaints to improve things. When your allowable rights are not satisfied or you feel you are not served properly, you can make comments showing that you are dissatisfied or unhappy, this called complaining. You can make complaints to someone who is responsible. If you are a consumer, you complain to the waiter, the manager, etc. Complaining responses I’m sorry to bother you, but … There’s something you could help me with. I’m sorry to have to say this, but … I hate to have to say this, but … I’m afraid I must complain … There seems to be something wrong with … I’ve a few complains about …. I’d rather you didn’t … I’ve got a bit of a problem here, you see… I don’t like to mention this, but … I don’t mean to complain, but … Oh, I’m awfully sorry. I can’t tell you how sorry I am. I’m very sorry, I didn’t realize … I just don’t know what to say. I had no idea I was …. Please forgive me. Please let me see what I can do. I wonder if I could try to sort it out for you. Apologizing Apologizing means making a statement to say one is sorry for having done wrong or hurt somebody’s feelings. We all make mistakes now and then, although we may not mean to. What is important is to apologize sincerely and let people know we are truly sorry for making the mistake and our sincere desire to put it right. On such an occasion, forgiveness may be expected. Apologizing Sorry for that. We must apologize for … I’m sorry about losing your book. I can’t tell you how sorry I am. We are extremely sorry for …. We hope that this has not caused you too much inconvenience. Excuse me forgiving you so much trouble. Giving forgiveness That’s all right. Don’t mention it. Don’t worry about it. It doesn’t matter. Forget it. Never mind. You really don’t have anything to apologize for. It could happen to anyone. It’s not your fault. I