餐厅服务常用英语.pptxVIP

餐厅服务常用英语旅游管理专业王敏 Minly Wang情境1客人进入餐厅（已预订）引领客人就坐（吸烟区）请客人就坐为客人点菜（介绍特色）为客人上菜为客人餐间服务为客人结账（用信用卡）向客人道别1客人进入餐厅Good afternoon, Sir (Miss\Madam), how many of you? Good moring . Tow people. Hello, do you have a reservation? Yes. Window seat. What would you prefer, somking or non-smoking area? Smoking area, thank you.引领客人就坐 Please wait a minute. Your table will be ready soon. OK. Please quickly. This way please.( Please follow me) OK. Sir( Madam), is this table OK for you? It’s nice. Thank you.请客人就坐 Please have a seat. What kind of tea do you want? We have Longjing, herbal tea花草茶, Oolong tea and black tea.Black tea. Please. This is our menu.( Please have a look at our menu frist.) Thanks. Let me see.为客人点菜 Excuse me Sir/Madam, may I have your order now? Yes. Could you recommend us something ? Yes, Sir. Do you like Chinese food? Our restaurant provides Shanghai cuisine( Beijing cuisine, Sichuan cuisine, Cantonese cuisine粤菜, and dishes cooked in countryside style)为客人点菜 Could you recommend something special? Our specialties are Sichuan Cuisine, would you like to have a try? If you like spice food, we have Shredded Pork with Spicy香辣 Garlic蒜 Sauce酱, Spicy Fried Chicken. Yes. I take Spicy Fried Chicken.为客人点菜 Anything else? Fried Yellow Croaker炸黄花鱼 in Squirrel Shape looks like a squirrel松鼠. It tastes sweet and sour, and it is crispy outside and tender inside. That’s a good idea. 为客人点菜 Would you like some soup? We have Fish Head Soup, Chicken Soup, Duck Soup, Egg Soup. Egg Soup, please. Excuse me, do you want anything else for your dinner( breakfast/lunch)? Yes. Do you have dim sum点心? What do you want for dim sum?为客人点菜We have Small Steamed Bun蒸小笼包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton虾仁儿馄饨. We will order Shrimp Wonton, please.为客人点菜What drink do you like, we have Maotai, Wu Liang Ye, Shui Jing Fang, Shaoxing Rice Wine, beer, fruit juice…Which one do you like? Beer, Tow bottles, please.That ‘s enough/ These all right. Thank you. OK, Your orde