如何回复客户邮件.docVIP

3. 跟踪客户 a. 报价发了没反应 Dear sir/ madam: Hope you still remember me , on (time), i sent you the quotation for (your products) (提醒对方记起你)，well, you maybe busy ，i totally understand you didnt reply (善解人意，拉近关系)。i reviewed your website carefully, and have much interest to make a start for cooperation,(关注对方产品，表示合作愿望), to provide the best special service, could you pls tell me your requirement (quality , quantity ,delivery ) , so that we can do better.(为了提供更好服务，请提供我这些信息) Best Regards 如果上面的信发了还是没反应，可能就是价格过高了，客人懒得回了，为了验证猜测，过一两周，我会发给客人这样的邮件 ：Dear xxx :Our market department made a promote plan for some of our items, pls find the details in attachment (注意，其实附件没有任何文件)。 纯粹谈价格很难谈拢，因为在中国市场没有最低价，只有最好的性价比，没有哪家敢肯定自己的价格一直是保持最低的，除非他想破产。 所以首先判断自己的产品在同类产品中的质量在哪个档次，在同质量的产品中定价是不是偏高，你可以高，但是你高的没理由就是你的不对了，这里就要求业务员对产品的熟悉程度了，一般来说，做业务的不怎么懂技术，如果你刚好懂那么一点，而且有些技术参数还能说出个一二来，让客户相信你贵的有道理，问题就不大了。你自己都不知道自己为什么贵，老外凭什么买一样的东西要在你这多花钱啊。凡事换位思考，就容易解决了。温州人没几个会外语的，基本都是小学生，人家为什么手里拎个计算器生意做到全世界啊，一是天生有生意头脑，二是了解产品，自己卖的东西啥皮啥瓤，啥渠道啥价格，已经刻在脑子里了，他们脑细胞多半都是数字 在这里分享一封邮件应对价格高的，是我原来上司（一个荷兰人，目前在中国，自己开个外贸公司）构思的，我稍微加工了一下。 Hi xxx, Thank you for your reply. I understand that you received a quotation with a more competitive price than mine, however, I hope that you give me the opportunity to improve our price level. I visited your company’s website several times and I think we can be a very good match. Our high level of service will be very beneficial, which in combination with the high quality of our goods, will satisfy your customers needs. Can you please inform me which price will fit into your purchasing strategy for buying our products in China? I will do my upmost best to supply you with a very competitive quotation. I am looking for a long term cooperation and we are willing to invest in a startup. If you think the price level is acceptable for you, but maybe just not the lowest you can get, I still hope that you place a sample order with us . Our quality is very good. 样品单经过前面几步的工作，再加上时间的位移，总归会有那么几个客户谈到样品单的问题，能把样品单搞定，就离big order 更近一步