工厂品质调查（HP）.doc

HP Confidential January 14, 2005 Procurement Management Process Quality Survey INTRODUCTION Upon review of the pre-survey (supplier self-assessment) information from the supplier, the HP team, at its discretion, will elect to conduct an on-site survey. The intent of the survey is to allow HP the opportunity to evaluate the supplier’s quality, engineering, capacity, financial, and manufacturing capabilities relative to critical parameter and business requirements. The survey is intended to identify areas within the supplier’s operations, which may require improvement plans in order to meet HP’s requirements and establish a long-term business relationship with HP. The on-site survey will be scheduled through HP’s Commodity Manager or Procurement Engineer. An itinerary for the survey is forwarded to the supplier in order to allow the supplier adequate time to prepare prior to the HP team’s arrival. Surveys are conducted at the convenience of the supplier; every effort is made not to interfere with normal business activity. At the start of the on-site survey, the HP Procurement Engineer or Commodity Manager reviews the itinerary with the supplier’s management team. This review is to ensure that the survey process proceeds in a smooth and productive manner. Upon completion of the survey, the HP team will meet off-site to discuss the scoring of the survey and correlate the HP team’s appraisal to the supplier’s self-appraisal. Upon reaching a consensus, a review session is held with the supplier’s management team to summarize the survey results and address concerns highlighted during the survey. If appropriate, the supplier and HP will develop an improvement plan and milestone schedule follow-up action items and/or future activity. The following sections offer detailed descriptions