Front Office English Training 酒店前厅部英语.ppt

How many copies, please? 请问您需要复印多少份？ A little darker/lighter? 要把颜色调深/浅一些吗？ Shall I staple these for you？我为您装订这些好吗？ Shall I use A4 paper? 用A4纸好吗？ It doesn’t work. / It is out of order. 它出故障了。 Copy on both sides? 双面复印吗？ Here is your change. 这是找您的零钱。 May I have an invoice? 能给我开张发票吗？ I’d like to send a fax. 我想要发份传真。 To where? 发去哪里？ To … is 5 yuan per page. 发传真到…是每页5元。 Please write down the country code, the area code and their number. 请写下国家代号、区号和对方的号码。 First class or economy class? 您要头等舱还是经济舱？ The ticket prices do not include airport construction fee, insurance and the fuel additional fee. 机票价格均不含机场建设费、航空保险以及燃油附加费。 I’d like to reserve a sleeper to Beijing. 我要预订去北京的卧铺。 Which seats would you like? 您要什么位子？ Which train would you like to take? 您想坐哪个车次？ A seat or a berth? 您要作为还是卧铺？ One-way ticket or a round trip ticket? 单程票还是双程票呢？ How long is the ticket valid? 这张票的有效期是多久？ I’m afraid that flight / train / show is fully booked. 恐怕那个航班的座位已售完。 What about a soft berth ticket? 软卧怎么样？ A lower berth ticket, please. 我要一张下铺。 Dialogue 1 Making Copies G:Guest客人 C：Clerk 职员 G: I’d like to have these copied. 我想复印这些资料。 C：How many copies, please? 好的，您想复印多少份？ G: There for each.. 每样3份。 C：I see.(Made one copy)Will this do? 我明白了。（复印了一份）这样可以吗？ G: Yes. 可以。 （……过了一会） C：Here you are. How would you like to pay the bill? 给您。请问费用怎么支付？ G: Thanks.Please charge it to my room. Here is my room card. 谢谢。请转入房间，这是我的房卡。 C：（Bring the bill）Thank you. Could you sign here, please? (递账单)谢谢。请您在这儿签字好吗？ G: Sure. 好的。 Dialogue 2 Booking Tickets C:Clerk of Ticket Service Center票务中心职员 G：Guest客人 C：Good afternoon. What can I do for you? 下午好，有什么能为您效劳？ G: Is there any flight to Shanghai on February 22nd? 2月22日有飞往上海的航班吗？ C：For what time, please? 请问是在什么时间的呢？ G: From 9 am to 2 pm. 从上午9点到下午2点。 C：Let me see.Yes,there are three flights:9:45,11’o clock and 13:30. 让我看一下，有三次航班：9点45分的、11点整的和13点30分的。 G: The one at 11 o’ clock, please. 我要11点整的那个吧。 C：Certainly. May I have your passport, please? 好的，能把您的护照给我吗？ G