商务英语口译常用重要词组.docVIP

Telesales Telemarketing Cold-calling Hard sell inertia selling confusion marketing a loss leader a niche market replacement and refund shop around brand loyalty buy something on approval have first refusal on something come/go under the hammer make bid reach a compromise hammer out a deal lucrative merging seals the highest bidder red tape swallow up entrepreneurship capital assets go into business set up a business go into partnership with make a loss make a profit business were going under business would fold go bankrupt win a contract stiff competition take on staff created jobs sales figures annual turnover carry out launch a new product set a high value on menial tasks running errands for get a living wage throw a sickie getting the sack prospect for be used as sweated labour realize his potential high turnover of staff stay the course customer satisfaction customer delight customer allegiance customer loyalty customer dissatisfaction customer defection expectations are met fall below expectations exceed involvement change suppliers word-of –mouth customer retention repeat business lost customer analysis churn customer base flat-rate prices maternity leave paternity leave perks (extra)benefits Job satisfaction Holiday Salary Increments Reach/hit a glass ceiling Overworked and underpaid Be snowed under A high-flyer Get a prompt Query Very responsive to complaints Delivery date Environmentally damaging Green activists Ethical behaviour Community Corrupt behaviour Offer bribes Take bribes Corporate citizens Stakeholders Accountability Transparency Corporate social responsibility(CSR) Encourage real and lasting development projects Enco