售后服务酒店服务指南中英.pdfVIP

售后服务酒店服务指南中英 总经理致辞 大堂服务GRANDLOBBYSERVICES 1 ．大堂经理AssistantManager 2 ．问讯∕留言 Information∕Me age 3 ．预订∕接待 Reservation∕Reception 4 ．收银∕结账Cashier 5 ．外币兑换ForeignCurrencyExchange 6 ．信用卡CreditCard 7 ．退房时间Check-outTime 8 ．客房门卡RoomCard 9 ．行李服务LuggageService 10 ．大堂保险箱LobbySafebox 11 ．商务中心BusinessCenter 12 ．商场ShoppingCenter 13 ．残疾人士设施HandicappedFacilities 14 ．擦鞋服务Shoe-ShineService 15 ．花店FlowerShop 16 ．租车CarHire 17 ．着装Dressing 18 ．停车Parking 19 ．行政楼层接待处ExecutiveFloorReception \ 客房服务 GUESTROOMSERVICES 1 ．客房中心HousekeepingCenter 2 ．房间清洁服务RoomCleaning 3 ．房间夜床服务Turn-downService 4 ．