安达信咨询方法与工具资料库ANWC.DOCVIP

FILENAME \p \*lower p:\fcs\bc\102096\material\knwlgshr\answcus.doc BUSINESS CONSULTING WORLDWIDE WORKSHOP KNOWLEDGE SHARE QUESTIONNAIRE Please complete the following information at the end of your Competency Center/Technology session. Competency Center/Technology Team: Custom Systems Competency Center/Technology Leader(s): David Rodman, Michael Travis, Sterling Stodenmire Where are the biggest challenges the integrated competency/technology teams face? Demand for services no as steady in this area. Difficult to build deep skils in this area. What integrated competency/technology teams provide the greatest opportunity for BC? Package software teaming with functional skills (e.g. FFOF, Revenue, Enhancement) How can we operate as a global team and how can we have a strategy with global influence? Current “office” model limtis global sharing of resources. Possibly need more national/international practices (e.g. SAP practice) How do we encourage or support specialization in smaller practices which may lack the critical mass to do so? Form “regional” practices Team smaller offices with larger offices Effectively leverage knowledge capital (E.G. Knowledge Space) How do we integrate with other parts of AA - such as ABA, EFC and TL and how do we leverage that knowledge? Industry programs are the link of services lines. Use of relationship partners/client service teams for clients. How can we better serve AA Worldwide, not just BC? Identify key targets for firm/participate in client acquisition strategy Help convert BC clients to mainline or other services What is missing (e.g. skills, infrastructure) for us to render services to our clients? Skills in certain software packages (People Soft SAP, Oracle) Creation of “format” relationships with vendor (beyond current marketing relationships) implementors of choice transfer of leads (not happening today) Deep Technology skills Develop “strategies/industry” skills to aid in serving/developing relations with CEO’S