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REVENUE ENHANCEMENT Conferences, Training, Workshops and Other Events EVENT DATE(S) LOCATION COST SPONSOR(S) HOW TO REGISTER PAGE PAGE 3 Last Revision: SAVEDATE November 25, 1996 1:41 PM REVENUE ENHANCEMENT Conferences, Training, Workshops and Other Events EVENT TITLE DATE LOCATION COST HOW TO REGISTER CONFERENCE Essential Skills and Knowledge for Effective Incoming Call Center Management October 15-17, 1996 and other dates throughout the fall/winter Chicago $1,195.00 Organizer: Incoming Calls Management Institute Tel. 800-672-6177 Fax 410-267-0962 BENCHMARKING STUDY Customer Retention: A Strategic Imperative Starts November 11, 1996 Organizer: American Productivity Quality Center For more information, contact Brian Cohen in Houston. CONFERENCE Integrated Customer Care (This conference, targeted to telecommunications companies and consultants, covers many of the different RE services, including branding, customer management, strategy, customer-focused IT, marketing sales) February 12-13, 1997 San Francisco ? Organizer: ICM Conferences, Inc. Tel 312-540-5694 Fax 312-540-3015 CONFERENCE High-Return Marketing Strategies Dec 4-6, 1996 Miami $995 Organizer: Inc. magazine with American Marketing Association Tel 800-255-1080 CONFERENCE Knowledge Management in the Oil Gas Industry: Innovative Strategy for Sustainable and Profitable Growth Feb. 12-13, 1997 London ￡875.38 conference ￡287.88 Intro. seminar phone: (+44) 171 404 7722 Ask for Alex Daniel SEMINAR Sales Force Management Feb. 12-13, 1997 Houston, TX Rice University (713) 527-6060 CONFERENCE: The 1997 Malcolm Baldridge National Quality Award Regional Conferences (topics include Customer Focus and Satisfaction) April 24, 1997 May 1, 1997 June 4, 1997 June 19, 1997 Boston Atlanta Chicago San Francisco $600 The Conference Board (212) 339-0345 CONFERENCE Evaluate Performance Strategy with: Marketing Metrics January 13-14, 1997 Atlanta $1200 Institute for International Research (800) 999-3123 CONFERENCE Portfo