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BBC SHARED SERVICES FEASIBILITY REVIEW EXECUTIVE SUMMARY MAY 1995 Contents Page TOC \o 1-2 1. INTRODUCTION GOTOBUTTON _Toc323937266 3 2. ASSUMPTIONS GOTOBUTTON _Toc323937267 4 3. SHARED SERVICES OVERVIEW GOTOBUTTON _Toc323937268 4 4. LESSONS LEARNT FROM CASE STUDIES 5 5. SHARED SERVICE VIABILITY FOR THE BBC GOTOBUTTON _Toc323937269 7 i) Criteria used to assess viability GOTOBUTTON _Toc323937273 7 ii) Processes that might be included in a shared service 8 iii) Potential Savings GOTOBUTTON _Toc323937275 12 iv) Location of shared service GOTOBUTTON _Toc323937276 15 v) Change Management issues GOTOBUTTON _Toc323937277 15 6. TRANSITION OPTIONS GOTOBUTTON _Toc323937278 17 7. HOW A SHARED SERVICE MIGHT OPERATE WITHIN THE BBC 18 8. ISSUES ARISING 20 i) Process differences GOTOBUTTON _Toc323937280 20 ii) Cost information GOTOBUTTON _Toc323937281 20 iii) Technology GOTOBUTTON _Toc323937282 20 9. NEXT STEPS 21 fm\ keywords q:\b\bbc\ filename PR-95.DOC Confidential, Not for distribution PAGE 14 1. INTRODUCTION The Finance Systems Project Finance Group discussed the notion of shared services in its February 1995 meeting. There was a belief that the BBC might achieve significant benefits from moving to a shared service. However, neither the scale of the benefits nor the processes and functions that might be consolidated into a shared service were clear. Accordingly, the Terms of Reference were drafted for this feasibility review. The findings will be used by the Finance Group and Reference Group (a group comprising primarily a number of senior programme makers) to determine the feasibility and plan next steps if a shared service environment does look viable. The objectives of this review are to: describe the main elements of a shared service environment assess the viability of shared services for the BBC identify the high level transition options illustrate how other companies are using shared services identify the issues that arise in