酒店专业英语 任务1.1.1散客预订 JDZYYY-01-111散客预订.ppt

酒店专业英语 Hospitality English 主讲人： Reservation Task1 Phone Call Reservation Vocabulary reservation n. 预订 　　accessible adj. 可得到的 　　adjoining adj.相邻 　　adjacent adj. 相邻 　　balcony n. 有大阳台房 　　presidential a. 总统的 　　arrival n. 到达 　　departure n. 离开 　　available a. 可使用的 What information does a reservationist need to make a reservation? guest’s name phone number arrival and departure dates room type… Room Type Single------A room with one bed. Double TWB ------twin beds with bathroom. DWB------double bed with bathroom. King------A room with one king-size bed. shower bath Room type Business room-----A room for business travelers that may include amenities such as a computer modem, fax service, and a daily newspaper. Suite------A sitting area connected to one or more bedrooms ( deluxe suite/Japanese suite/French suite/Business suite/presidential suite…) Special requests Accessible-----A room designed for guests with disabilities. Adjacent-----Rooms next to each other with no connecting door, or rooms across the hall from each other. Adjoining-----Rooms next to each other, connected by a door. Balcony-----A room with a glass door behind the curtains, opening to a balcony. With a view MEGA HOTEL Reservation Form Dr/Mr/Mrs/Miss/Ms _______________________________________________ Arr. date ______________________ Dep. Date _________________________ ETA: _________________________ No of Night: _______________________ Room type:____________________ No of Rooms: ______________________ No of persons:__________________ Rate quoted: _______________________ Home address: _________________ Contact name :______________________ Phone No:______________________ Company name: _____________________ Method of payment: _____________ Address: ________________