酒店专业英语 任务1.1.2团体预订 JDZYYY-01-112团体预订.ppt

酒店专业英语 Hospitality English 主讲教师：王喆蕴 上海现代职业技术学校  Task2 Group Reservation Vocabulary delegation n. 代表团 confirm v. 确认 discount n. 折扣 flight n. 飞机航班 conference n. 会议 Read the task Learn the task step by step Practice the task CONTENTS O N E Read the task Read the task A guest calls the hotel to reserve rooms for a group，a reservationist receives the reservation and helps guests with special requests. T W O Learn the task step by step Learn the task step by step 1. Greet guests Good afternoon, may I help you? —————————————————————— 2.Ask what type of rooms they’d like to have What type of room would you like? —————————————————————— 3.Ask the guest how many rooms he’d like to reserve How many rooms would you like to book? —————————————————————— 4.Ask for the name or the number of the group May I know the name of the group? Would you like to tell me your group number? —————————————————————— Learn the task step by step 5. Ask for the guest’s name May I know your name? ———————————————————————————— 6. Confirm the details of the reservation We can confirm you 12 TWBs and a Japanese suite from May 23rd to May 27th. 10 French suites with breakfast from May 15th to May 19th. Is that correct, Mr. Smith? —————————————————————————————— Learn the task step by step 7. Offer a special rate for group reservations For groups, we give a fifteen percent reduction without breakfast. We offer a special rate for group reservations, a 20 percent discount. There is a special rate for group reservations, a forty percent reduction without breakfast. ———————————————————————————— 8. Ask for the flight number and arriving time Could you give me the flight number, in case the plane is late? What time will you be arriving and what’s the flight number? May I have your airline and flight number, please? Do you know your arrival time at Shanghai Int