2.4 Communication Skills v数字时代的商务英语写作.pdf

Communication 2.4CommunicationSkills Hello, everyone, welcome you back to our course: Intercultural Communication Thisisthefourth section ofChapter2 Inthissection,we lldealwiththecommunication skills ’ Whenwediscusscommunication skills,wegenerallymean reading, listening, nonverbal, speaking and writing skills. As you know, communication skillsareregardedas soft skills .AsBeverlyAmerputs “ ” it, soft skills refers to those attitudes and behaviors that relate to critical thinking, problem solving, communication, collaboration, andpresentation skills.It not only helpsyou get ajob in your career, but also is essential to the long-term successinyourworkplace. You have two means by which to send messages and two means by which to receive messages. To send messages, you speak and write. To receive messages, youreadandlisten. Speaking The way you send your messages using oral skills over a period of time creates an image. The image is a key to your success. Think twice before you speak once. When conversing with someone, remember that you needtotaketimetothink beforeyou react towhat isbeing said.It is an excellent communication skill to take a few moments and process all theinformationbeforeyourespond. When you speak, sport the right kind of body language to improve your communication skills. Maintain eye contact as you speak; sit and standin an erect (直立的) position,andhavea firmhandshake;Donot give wrong signals by crossing your arms and legs; avoid moving your body or playing with small things frequently. Always remember that your gesturessay alot aboutyourpersonality asan individual. Writing Though it is the least used form of communication, it receives a great dealofattention in schools.Why? In an educational setting,writing isrequired extensively.You haveto do a lot of assignment or hand in yo