第4章 阿里巴巴国际站--询盘管理和在线洽谈.pptVIP

第四章目录 4.1 询盘管理 4.2 TradeManager 4.1 询盘管理 本节介绍：4.1.1 询盘处理流程（任务计划书） 4.1.2 设置询盘过滤（任务计划书） 4.1.3 询盘处理技巧  询盘处理流程 询盘处理 询盘分配 询盘回复(模版) 转化为客户 设置过滤名单 询盘处理技巧 分析询盘价值 询盘是否正规 －－公司名称能通过互联网查到吗？ 询盘是否具体明确－－数量、颜色、规格、交货时间、包装、付款方式等 联系方式是否详尽－－公司名称，电话，传真，邮箱，地址，网址，联系人，职务 回复询盘技巧 标题 称呼、联络方式 第一句话重要性 公司介绍和产品介绍 诚意 思 考 如何处理这样一个询盘? Im interested with your products. Please send me your price-list with photos. Best regards Michael Example: Reply ( No subject ) 　　Hello Glad to receive your enquiry. According to your enquiry I do not know which style you need because we have so many types showing on the internet,can you please let me know the detailed model according to our website ？ 　 Looking forward to hearing from you soon.　　 Rgds Mr. X /Sales manager Opening Sentences1、开场需要感谢对方。2、提醒客户是对那份邮件做的回复。3、是通过阿里巴巴得到的询盘，进一步加深客户的印象。 Thank you for your Oct. 18 enquiry we received via Alibaba and your interest in our products. The Body1、给出自己的介绍和推荐。2、给客户一些参考资料 Regarding your enquiry on mobile handsets, as no details about the interested model given, I ‘d like to introduce our main models and quote accordingly for your reference… Better Way- Who am I？提起对方市场，潜意识里拉近双方距离之后才说你还可以上我们的网站＼或从随邮附件中看到更多我们公司＼产品介绍 Our company is one of the leading mobile phone manufacturers in China, being in this field for over 10 years，we have successfully exported to… . We can specially offer … compared with our competitors… Closing Sentence结尾的重要性，一定要得到客户的回复是我们的最终目的 Thanks again for your interest. If there is anything further I can do for you , pls do not hesitate to let me know. Looking forward to hearing from you and working　together with you in the near future. 4.2 TradeManager 本节介绍：4.2.1 TradeManager简介 4.2.2 TradeManager的功能介绍（任务计划书） TradeManager简介 For buyer(买家) Control your trade communications(控制贸易谈判) Get product information fast (快速获知产品信息) Conference in real time (实时沟通) Ma