酒店专业术语缩写-全称-acronymlistingacronymlisting.docxVIP

ACRONYM LISTING Joining a new company can be like sitting in a new country and not un dersta nding the local la nguage. So, to make your first few weeks easier below are some of the com mon acronyms that we use at InterContinental Hotels Group. We have listed these alphabetically as well as un der each fun cti on to make this docume nt as easy as possible to use. We really only have one rule when using acronyms. This is that for all external correspondence acronyms are not used and we never abbreviate our bran ds. Finan cial Acronym s ADR Average Daily Rate. The average realised price per room sold in a hotel or cha nn el. Total room s reve nue divided by total rooms sold. ARI Average Rate In dex Calculated by dividing the hotel s average rooarte by the average of the com petitor set m arket rate. CAM Capital Asset Man ageme nt CAP Complia nee Assura nee Process. CCP Custom er contribution to Profit. The revenue supplied by a custom er in a yield con tributi on model, minus the cost un dertake n to com plete the sale. CMH Compa ny Man aged Hotel. I ncludes hotels that are owned and operated hotels, and those operated un der man ageme nt agreem ent. COS/COGS Cost of Sales or Cost of Goods Sold CROCCE Cash Retur n on Cash Capital Employed. CRM Cluster Reve nue Man ager. A Reve nue Man ager with resp on sibilities for more tha n one hotel. CTP Contribution to Profit The hotel s contribution to IHG s P(ofital of n— anagement and incen tive fees). FAM Finance and Asset Man agem en t (1 of 8 bus in ess un its). Resp on sible for corporate man agem ent report ing, exter nal finan cial report ing. Tax, Treasury, IR capital and project appraisals. Flow-through The perce ntage of cha nge in reve nue that flows through to profit aga inst last year or budget. GOP is usually used as the profit m easure. Also known as drop through. GDS Global Distributi on System GOP Gross Operat ing Profit before fixed costs and overheads, i.e. before man ageme nt fees, re nt/lease expe nse,