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Chapter 1 Introduction to Organizational Behavior
True/False Questions
1. Organizational behavior is the study of human attitudes, behavior, and performance in
organizations.
2. Organizational behavior is the study of values, goals and policies in an organization.
3. The study of organizational behavior focuses on organizations, groups and individuals.
4. Organizational behavior draws on many different business disciplines.
5. Contributions from psychology, sociology, economics and industrial engineering are applied
in organizational behavior theory.
6. Practical experience is more relevant to the study of organizational behavior than research and
theory.
7. Scientific management involves the study of work processes to make them more efficient.
8. Efficiency and quality can be improved by studying work processes.
9. Administrative management proposes that a manager ’jobs include the basic functions of
planning, organizing, commanding, coordinating and controlling.
10. Organizations could reduce conflict by getting employees and managers focused on shared
goals.
Short Answer Questions
1. _____________ consists of the actions and interactions of individuals and groups in
organizations.
Answer: organizational behavior (OB)
2. A social entity that is goal directed and deliberately structured is known as a(n)_____________.
Answer: organization
3. _____________ is a school of management that involves developing a standard method for
performing each job, training workers, and offering wage incentives.
Answer: scientific management
4. The _____________ school of management explores ways managers can influence productivity
through human relations.
Answer: human relations
Essay Questions
1. Describe the various management schools of thought.
Answer:
? Scientific management— developed a standard metho
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