高三英语一轮复习作文专题3：投诉信写作点拨.docxVIP

专题3：投诉信 【写信背景】投诉服务态度或商品质量。 【谋篇布局】1.自我介绍，说明写信目的；2. 问题描述：投诉原因、事情经过、产生的后果；3. 表达希望，提出解决措施。 【自我介绍】 I am Li Hua, one of your customers/clients. 我是李华，你们的顾客/客户之一。 I am Li Hua, a regular of your ... 我叫李华，是你们...的常客。 I am Li Hua, a member of your website. 我是李华，你们网站的会员。 I am Li Hua, a passenger of Flight 388 on July 8th. 我是李华，7月8日388航班的乘客。 【写信目的】 1. I am writing to complain about ...我写信是为了投诉...。 2. I am writing to express my dissatisfaction with ... 我写信是为了表达我对...的不满。 3. Recently, I have met with some problems when using it, so I am writing to make a complaint. 最近，我在使用时遇到了一些问题，所以我写信投诉。 4. I am sorry to have been provided with such poor service, and I believe that I have the right to ask you to deal with this problem. 我很难过被提供如此糟糕的服务，我相信我有权利要求你处理这个问题。 5. I am writing to make a complaint about your service. 我写信是想投诉你的服务。 【问题描述】 1. The cause of my dissatisfaction are as follows. Firstly, /First of all, ... What’s more,/In addition, ..... What’s worse, ... Eventually, ... 我不满意的原因如下。首先，... 而且/此外, ... 更糟糕的是, ... 最终，... There are some serious problems deserve your attention. For one thing, ... For another, ... Even worse, ... 有些严重的问题值得你密切注意。一方面，... 另一方面，... 更糟糕的是, ... To begin with, ... , which makes it impossible for me to ... To make matters worse, ... Much to my dissatisfaction, I find that... 首先，... 所以我不可能... 更糟的是, ...令我非常不满的是，我发现... Personally, I think that your service needs to be improved to live up to the uses’ expectations. 就我个人而言，我认为您的服务需要改进，以达到用户的期望。 I found that my checked suitcase was badly damaged when I picked it up off the moving belt. Worried, I opened it, only to find half of my belongings were missing, including some gifts for my relatives. 当我从传送带上取下我的托运手提箱时，我发现它严重损坏了。我忧心忡忡地打开箱子，却发现我的东西少了一半，包括一些给亲戚的礼物。 What’s worse, your staff was very rude when I filled a claim. 更糟糕的是，我填写索赔单时，你们的员工非常粗鲁。 I just can’t imagine how a company with a good reputation can do such a thing! 我简直无法想象一家声誉好的公司怎么会做这样的事！ 【表达期望】 In order to improve the situation, it is advisable for you to take the