电子商务中消费者权益保护问题研究-毕业论文.docVIP

毕 业 论 文 电子商务中消费者权益保护问题研究 毕 业 论 文 中 文 摘 要 摘要：随着网络的不断普及，网络信息技术的不断更新发展，电子商务发展成为了当下热门行业，电子商务也成为世界各国积极发展的行业，这种全新的网上交易方式，给消费者带来前所未有的购物体验，使消费者不用出门就能购买到性价比较好的商品与服务。电子商务给我们带来的是便捷省时价格优惠的生活方式，但凡事皆有两面性，由于电子商务的跨地区性、虚拟化、开放化等特性，造成网络诈骗、虚假广告宣传、收集贩卖消费者隐私等违法乱纪现象，严重对消费者权益造成侵害。 本课题基于电子商务环境下消费者权益保护的现状，探讨我国电子商务发展中的不足，针对电子商务中的各种潜在问题，分析原因，并对这些问题提出完善我国电子商务消费者权益保护之建议。 关键词 电子商务，消费者，权益保护 毕 业 论 文 外 文 摘 要 Title Research on Consumer Rights Protection in Electronic Commerce Abstract With the continuous popularization of the network and the continuous development of network information technology, the development of e-commerce has become a hot industry, and e-commerce has become an active industry in the world. This new way of online trading has brought consumers unprecedented shopping experience, so that consumers can buy better value for money and services without going out. E-commerce brings us a convenient and time-saving and price-friendly way of life, but everything has two sides. Due to the cross-regional, virtualization, openness and other characteristics of e-commerce, resulting in network fraud, false advertising, collection of consumer privacy and other illegal phenomenon, Serious infringement on the rights and interests of consumers. Based on the current situation of consumer rights and interests protection in e-commerce environment, this paper discusses the deficiencies in the development of e-commerce in our country, analyzes the reasons for the potential problems in e-commerce, and puts forward some suggestions to improve the protection of consumer rights and interests in e-commerce in our country. Keywords e-commerce, consumer, rights and interests protection 目 次 1绪论 2 1.1课题背景和意义 2 1.2国内外研究现状 3 1.2.1国外研究 3 1.2.2国内研究 4 1.3课题研究内容 4 2电子商务中消费者权益保护的相关概述 4 2.1电子商务的概述和类型 4 2.2消费者权益的概述 4 2.3电子商务中消费者权益保护的必要性 5 3电子商务中消费者权益保护问题的研究 5 3.1电子商务中消费者权益保护存在的问题 5 3.1.1侵犯消费者隐私权问题 5 3.1.2侵犯消费者知情权问题 5 3.1.3侵犯消费者退货权问题 6 3.1.4侵犯消费者后悔权问题 6 3.2电子商务中消费者权益保护存在的问题原因分析 7 3.2.1