高效沟通技巧讲义.pptxVIP

高效沟通技巧 ;第一讲 沟通的基础;1、沟通的重要性;管理就是沟通：“两个70％”之说;2、影响组织沟通的因素;链接：沟通漏斗原理;3、沟通与协作的五大思维;4、沟通：鼓舞对方达成行动;;第二章 倾听的艺术;1、倾听的层次;2、积极倾听:用词、语调和动作;;第三章 沟通的策略;1、说对方想听的、听对方想说的;2、善用亲和力;3、同理心沟通;链接：沟通小策略;第四讲 纵向沟通;打油诗;你的上司怎样看你;写下来，问清楚，说明白;复命：及时复命，让业绩不打折;学会倾听上级;如何与下属沟通;如何提出你的批评;第五章、横向（跨部门）沟通;“功夫在诗外”的启示;部门间横向沟通要点;了解其他部门运转;第六章 化冲突为双赢;如何处理冲突？;建设性冲突与破坏性冲突;冲突解决的原则;如何达成“统一”？;第七章、有效的会议;权威统计;有效会议要点;会议成员的责任;缓解会议冲突;成功地主持会议;演说沟通 ;充分准备;设计演讲纲要与思路;面部表情;姿式;手势;位置移动;目光交流;链接：演讲小技巧 ;1、Genius only means hard-working all ones life. (Mendeleyer, Russian Chemist)? 天才只意味着终身不懈的努力。20.8.58.5.202011:0311:03:10Aug-2011:03 2、Our destiny offers not only the cup of despair, but the chalice of opportunity. (Richard Nixon, American President )命运给予我们的不是失望之酒，而是机会之杯。二〇二〇年八月五日2020年8月5日星期三 3、Patience is bitter, but its fruit is sweet. (Jean Jacques Rousseau , French thinker)忍耐是痛苦的，但它的果实是甜蜜的。11:038.5.202011:038.5.202011:0311:03:108.5.202011:038.5.2020 4、All that you do, do with your might; things done by halves are never done right. ----R.H. Stoddard, American poet做一切事都应尽力而为，半途而废永远不行8.5.20208.5.202011:0311:0311:03:1011:03:10 5、You have to believe in yourself. Thats the secret of success. ----Charles Chaplin人必须相信自己，这是成功的秘诀。-Wednesday, August 5, 2020August 20Wednesday, August 5, 20208/5/2020 6、Almost any situation---good or bad---is affected by the attitude we bring to. ----Lucius Annaus Seneca差不多任何一种处境---无论是好是坏---都受到我们对待处境态度的影响。11时3分11时3分5-Aug-208.5.2020 7、Although the world is full of suffering, it is full also of the overcoming of it.----Hellen Keller, American writer虽然世界多苦难，但是苦难总是能战胜的。20.8.520.8.520.8.5。2020年8月5日星期三二〇二〇年八月五日 8、For man is man and master of his fate.----Tennyson人就是人，是自己命运的主人11:0311:03:108.5.2020Wednesday, August 5, 2020 9、When success comes in the door, it seems, love often goes out the window.-----Joyce Brothers成功来到门前时，爱情往往就走出了窗外。11:038.5.202011:038.5.202011:0311:03:108.5.202011:038.5.2020 10、Life is measured by thought and action, not by time. ——Lubbock 衡量生命的尺度是思想和行为，而不是时间。8.5.20208.5.202011:0311:0311:03:1