致用商务英语阅读上programmeonebusinessreception.pptxVIP

Contents;Programme Content ;Programme Objective;Part one ;;Passage OneGood Qualities of a Receptionist; A receptionist is the first person a client sees or hears when visiting or calling a company. The receptionist’s ability to make a good first impression can create and maintain business. She must be able to speak intelligently about the company and what it represents. A receptionist must display loyalty to the company, be able to multitask, have a variety of computer skills, and be an excellent communicator. The health of the company may depend on it. ;Communication Skills A receptionist must be a good communicator. Since he will be speaking on the phone and meeting with people numerous times throughout the day, he must be able to follow conversations and have his point understood. He must also be efficient at relaying messages to others in the company. An outgoing personality is a plus, and it’s necessary to have a good memory for faces and names. He should be able to develop a rapport with clients and remember any personal information they have told her.;;;;Doing Whatever Is Needed Receptionists must not take exception to occasionally doing tasks that are not in their specific job description. They should not feel that these tasks are below them or feel demeaned if asked to perform them. These might include getting coffee or ordering lunch for clients who are in a meeting. It might even be picking up the boss’s dry cleaning, watching his child for an hour in the office, or taking someone to the airport. Sometimes these types of duties are essential to a smoothly running office.;Words Expressions;;;(3) They should not feel that these tasks are below them or feel demeaned if asked to perform them. 他们不应感到这些任务比他们的职位低级，或者如果被要求完成这些任务而感到降低身份。 其中，…if asked to perform them…是省略句，在if 后省略了主语和谓语，也就是省略了they are，类似的句子还有很多，例如，They do not wear out if properly managed.（如果管理适当，它们不存在损耗问题。）此外，动词demean的意思是“贬低，降低”，例如，I’ll never demean myself by doing somethi